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Before making a maintenance request, please use this guide to avoid any unnecessary call outs.

No power

  • Have you checked your fuse box? There may have been an overload and the safety switch has been activated and needs resetting.
  • Have you checked that one of your appliances is not faulty? Unplug all appliances in the house. Reset the safety switch in the meter box. Plug in the fridge and turn on the power point, check the safety switch. If the safety switch clicks off then you know that there is a fault with the fridge and you need to get it repaired. Otherwise disconnect the fridge and plug in the stereo and continue checking all appliances until the faulty appliance is located. If the electrician attends to the job and finds the fault with one of your appliances, then you will be charged for the service fee.
  • Have you contacted your Electricity Company? There may be a fault in the street.
  • If you live in an apartment or townhouse check if your neighbour has power? If more than one property has no power you may need to contact the Body Corporate/Owners Corporation manager.

No hot water

Have you arranged for the connection of your Gas or Electricity when you moved?

If it is an Electric Hot Water System:
  • Have you checked to see if your hot water system needs refilling/topping up? There is normally a copper valve on electric hot water systems and an overflow pipe. You may need to pull up this lever until a flow of water starts coming out of the overflow pipe. This needs to carried out every six months or so.
  • Have you checked the fuse in the meter box?
  • Have you checked that the water tap on the hot water system itself is turned on?
If it is a Gas Hot Water System:
  • Have you checked to see if your pilot light has gone out? Some units can be easily relit; others may require a tradesperson.

Lights are not working or power points not working

  • Have you checked your fuse box? If there has been an overload the safety switch may need resetting.
  • Have you replaced the light bulb?

Stove element is not working

  • Have you checked the connections to make sure they are not loose or dirty? Sometimes pulling the element out and cleaning them and putting back in again can fix the problem.

Washing machine is not working

  • Are the washing machine taps turned on at the wall?
  • Have you checked to make sure that the appliance is turned on at the wall?
  • Have you checked that the lid is closing properly?
  • If the machine has stopped halfway through a cycle you may have overloaded the machine or that it is out of balance, rearrange the items evenly in the bowl.

Dryer is not working

  • Dryers can automatically shut down due to overload of lint in the filter. Have you checked to see if the filter needs cleaning out?

Garage remote control is not working

  • Have the batteries gone flat?


Here’s what some of our clients are saying about us:
  • As an interstate landlord, I trust Metropole Property Management to look after our Melbourne interests. Their service and communication is first rate.
    Terry Clark, South Australia
  • Thank you very much for your excellent advice and management, now and during the last years when you have been taking care of our property. At all times we felt that all issues had been handled with extreme care and diligence.
    Eva Wang
  • The guys at Metropole have been a dream to work with in the transition into our new home me and my housemates need to thank everyone involved for getting us in on such short notice. A great real estate to work with, highly recommend their services.
    J. Stevenson – A tenant of a property managed by Metropole
  • The staff have been nothing but friendly and helpful during my entire rental application experience. I could not rate them high enough as the entire rental application process I went through was a breeze. I would highly recommend to anyone who is looking to buy or rent a property as I'm sure they would provide you with the perfect standard of customer service as they have for me.
    J. Missen – A tenant of a property managed by Metropole

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