Common tenant questions

For your convenience we have put together this list of questions that we get on a regular basis
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Once you have your property that is available for lease, if you want to rent it you will need to complete the tenancy application form available online on this website using the inspection code given to you by your property manager.

You will be required to supply references and/or testimonials from past landlords, so it is advisable to have these ready, preferably in writing, in order for your application to be fast tracked.

This will supply us with most of the information needed to assess your application.

Our property management department is a strong advocate of “open for inspections”. Many of our properties are open for inspection for your convenience at a scheduled time on weekends. We also conduct individual inspections by appointment. This enables our consultants to answer any questions that may arise.

Each of the properties we have available for lease have a spot on their individual webpage to allow you to apply for an inspection time on line.

Once your application has been received, it will be processed by our property manager who will confirm the information you have supplied. Your application, together with any others that may have been received for the same property, will be referred to the owner of that property for their instructions.

You will be contacted by our property manager and advised of the outcome. This process normally takes 48 hours.

If your application has been successful, you will be asked to call in at our offices to complete the necessary documentation and pay both the bond and the first month’s rent.

All rents are paid calendar monthly in advance. You will be advised how much rent and bond payment you will be required to pay by your property manager.

Your tenancy agreement outlines the main points regarding your tenancy, but you also have additional obligations under the Residential Tenancies Act. You must take reasonable care of the property, and leave it in a “fair and reasonable” state when you leave. All tenants are issued with a booklet “Renting a Home – A guide for Tenants & Landlords”.

Some tenancy agreements have special clauses in them which you need to abide by. (e.g. The tenant will commercially clean the carpets at the end of the tenancy; No pets allowed, the tenant shall maintain the lawns and gardens).

The only people who are lawfully able to occupy the property you are renting, are those named in the tenancy agreement.

You are not able to sub-let the premises without written consent from the owner. If you wish to move out and a friend or other occupier wishes to stay in the property, most owners will require a new tenancy agreement, together with updated application forms and references. Under these circumstances a letting fee may be charged.

Further information regarding the property will be provided to you at your sign-up interview.

However, should any issues arise please notify us online so we can attend to them promptly.

Testimonials

Here’s what some of our clients are saying about us:
  • As an interstate landlord, I trust Metropole Property Management to look after our Melbourne interests. Their service and communication is first rate.
    Terry Clark, South Australia
  • Thank you very much for your excellent advice and management, now and during the last years when you have been taking care of our property. At all times we felt that all issues had been handled with extreme care and diligence.
    Eva Wang
  • The guys at Metropole have been a dream to work with in the transition into our new home me and my housemates need to thank everyone involved for getting us in on such short notice. A great real estate to work with, highly recommend their services.
    J. Stevenson – A tenant of a property managed by Metropole
  • The staff have been nothing but friendly and helpful during my entire rental application experience. I could not rate them high enough as the entire rental application process I went through was a breeze. I would highly recommend to anyone who is looking to buy or rent a property as I'm sure they would provide you with the perfect standard of customer service as they have for me.
    J. Missen – A tenant of a property managed by Metropole

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