To ensure prompt payment we offer tenants a variety of ways to pay their rent including direct debit from their bank accounts and a convenient Rent Card that allows them to pay by phone, internet, B-Pay or at any post office. We then promptly deposit your money electronically into your account and send you a monthly Rent Statement by email, detailing all rent collected and disbursements made on your behalf.
Metropole Property Management has a strict arrears control procedure to ensure you don’t miss out on rent money. We review arrears daily and have a system of regular contact with tenants to ensure they pay their rent. If they fail to pay after 14 days, they will be served with a Termination Notice. This notice usually brings prompt results, but if it doesn’t work, we will contact you to discuss whether to proceed with the termination of the tenancy or whether to allow the tenant more time to pay the outstanding rent.